FAQ

Frequently Asked Questions (FAQ)

How long does order processing take?
All products are made to order. Processing and production typically take 2–4 business days before dispatch.

What are the delivery times?
Delivery time depends on the destination and shipping method. Full details are provided in our Shipping Policy:
https://blushfern.com/policies/shipping-policy

Where are the products shipped from?
Orders are fulfilled and dispatched by our print-on-demand manufacturing partners, primarily located in China.

Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a tracking number by email. Tracking updates may take 2–5 business days to appear.

Do you offer returns or refunds?
Due to the made-to-order nature of our products, refunds are only issued for manufacturing defects or incorrect items received. More details can be found in our Refund & Returns Policy:
https://blushfern.com/policies/refund-policy

Can I cancel or change my order?
We begin production shortly after an order is placed. Cancellations or changes are not permitted once payment is confirmed. Please review your order details carefully before checkout.

My order is late. What should I do?
Delivery delays may occur due to customs processing or postal delays. If your order has not arrived within 45 days, please contact us for assistance:
https://blushfern.com/pages/contact

Will I need to pay customs duties or taxes?
Orders shipped internationally may be subject to import duties or customs fees, which are the customer’s responsibility.

Are your products true to size?
Size charts are provided on each product page. Please review carefully before placing your order, as we cannot accept returns for incorrect size selection.

How do I contact customer service?
For assistance with your order or general enquiries, please contact us here:
https://blushfern.com/pages/contact